Dear Friends of Spruce,
We want to give you an update on where we are at given the current uncertain times amidst Covid-19.
HEALTH AND SAFETY OF OUR TEAM AND CLIENTS
First and foremost, the health of our employees and clients is our top concern right now. As a small team of four, we have discussed how we should move forward in the upcoming days and weeks. As long as we have deliveries to do, we will continue to do so. We most likely will limit our staffed hours so we have one designer and delivery driver each day. Some precautions we are taking are:
- Maintaining a safe distance from each other in the studio.
- Cleaning workstations, tools, and common surfaces on a regular basis.
- Everyone is using a separate phone and computer workstation.
- Keeping communication open how how we feel and making sure everyone is comfortable staying home if they’re not feeling well.
We are seeing issues with our supply chain already. In the coming days, we will most likely have our flower choices significantly reduced, meaning we will have to make the best arrangements as we can with the flowers we have on hand. We appreciate your willingness to trust us to continue to create amazing arrangements with what we have in stock. We will send you a photo so you know what we're delivering. Thank you for your trust in our creative choices!
We're still delivering! Our delivery driver sends a text when he is on his way with a delivery, so the recipient knows to expect us. If they are more comfortable with us leaving the delivery at the front door without any contact we are happy to do so. The recipient can simply text back and let us know to leave the flowers for them at the front door. With the cooler temperatures, we would just ask that they pickup the flowers as soon as possible to prevent them from freezing.
WALK-INS AND PICKUPS
We will be closed for walk-in sales as we are closely managing our necessary inventory, but will be taking pre-orders for pickup. We can bring them to your vehicle when you arrive. We will not be taking pickup orders for our partner locations (Pacifier or Cooks of Crocus Hill) for the time being.
Connecting people with flowers has been at the core of our business for ten years. It is our great pleasure to help you show someone “Happy Birthday”, “I miss you...”, or just to cheer someone up. As we continue to navigate the upcoming days and weeks we are evolving our business and hope to help our our community in whatever ways we can. We're brainstorming internally where we might be able to offer our services as needed and reaching out to our local business community to support them however we can.
As everyone knows, this situation continues to evolve and we are taking it day-by-day. Please feel free to call us or check back to this page for updates on our daily operations.
Thank you for your trust in our creative process and solutions during this crisis. We are so thankful to have a supportive community of fans and we are humbled by your continued support.